We make every effort to ensure that your order is carefully dispatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
Please note that refunds can only be made to the credit card that was originally used to purchase the goods.
To request a return, please go to [Order History] and click on [Order Details] where you have a red button for [Return]. You will be redirected to a page for Return Request. We shall reply to you per Email soon.
Alternatively, you can also contact email@example.com for your Return Request and your Return Shipping Label.
Please return the items in their original undamaged boxes/packaging. It would be helpful if they are accompanied by a return note, but this is not obligatory.
Under distance selling regulations, you have the right to cancel your order within 30 days from the receipt of goods.
Right to Cancel
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us
- RIGOL Technologies EU GmbH
- Carl-Benz-Strasse 11
- 82205 Gilching
- E-Mail: firstname.lastname@example.org
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use this model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back which are complete with product packaging, accessories, giveaways and instructions, and without any artificial damage or impact on secondary sales. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
If you experience any difficulties with returning goods please contact us.